Terms and conditions

I. GENERAL TERMS

These general terms are an integral part of the contract entered into by Accessible Horizon (Poslovno svetovanje Sandra Nemec s.p.) (hereinafter referred to as Accessible Horizon) or an authorized agency acting on its behalf, and the traveler applying for a tourist package or any service organized by Accessible Horizon. In the case where a specific provision in the program differs from these general terms, the provisions stated in the program shall apply.

In the case of telephone or internet sales, it is considered that the traveler has accepted the provisions of these general terms when they have made a booking via phone or the internet. The general terms can be reviewed on the website of Accessible Horizon, where they are clearly marked and publicly available.

The customer or traveler is any person who has made a valid reservation or completed the purchase/payment for a tourist package or any other service provided by Accessible Horizon.

These general terms do not apply to the purchase of airline tickets or the sale of tourist packages organized by other providers where Accessible Horizon acts as an intermediary. In such cases, the traveler is bound by the general terms of the organizer or airline, and international regulations in this field. These general terms do not apply to health insurance with assistance abroad, where Accessible Horizon acts as an intermediary. In such cases, the general terms of the insurance company apply.

II. REGISTRATION AND CONTRACT

A traveler may register for a tourist package organized by Accessible Horizon either directly with Accessible Horizon or with any authorized agency. The travel program serves as an offer. Based on this offer, the traveler registers for the selected tourist package in writing. Upon registration, the traveler receives a document from Accessible Horizon (confirmation of travel), which includes all information about the ordered tourist package and additional services, payment schedule, and any other agreements. The traveler is obliged to review the document and report any discrepancies or errors within one day of its issuance. The traveler is obliged to provide the required information upon registration and submit any documents required by the tourist package program and make payment in accordance with these general terms. If the traveler provides incorrect information upon registration, they are responsible for all costs or consequences arising from such incorrect data.

The registration of the traveler is binding. It may only be canceled in accordance with the provisions for the cancellation of the traveler’s trip. A binding registration is any registration or order, submitted in writing, containing the name of the traveler and other participants, payment or partial payment of the tourist package price, or any other implied action indicating that the traveler has submitted a binding registration.

The above conditions do not apply to tourist packages organized by Accessible Horizon for so-called closed groups or for custom tourist packages (individual offers). In this case, the travel program serves as an offer, and the traveler registers for the tourist package by filling out the registration form specifically prepared based on the conditions in the program, or by any other written confirmation. By completing the registration form or submitting personal data of the travelers, the contract is considered concluded, and the traveler is required to pay all costs in case of cancellation in accordance with the provisions regarding the cancellation of the trip. Accessible Horizon, in accordance with the contract, is obliged to provide the traveler with services that contain the features as described in the contract or the travel program and to protect the rights and interests of the traveler in accordance with good business practices.

The traveler is responsible for ensuring that they personally, their personal documents, and luggage meet the requirements prescribed by border, customs, sanitary, financial, and other administrative regulations. Accessible Horizon has the right to refuse the registration of a traveler if it can reasonably assume that the traveler does not meet these conditions or may not meet them during the trip.

III. REGISTRATION FEE AND DEPOSIT

Accessible Horizon charges standard booking fees and costs for preparing offers when selling tourist packages in accordance with the price list for each reservation. For specific tourist packages, Accessible Horizon may set different booking fees. In the case of more complex offers for individual travel requests, Accessible Horizon may charge the traveler a deposit of 20.00 EUR for creating the offer. If the traveler does not accept the offer, the deposit is non-refundable.

IV. SALE OF AIRLINE TICKETS

When selling airline tickets, the conditions set by the carrier apply. The traveler is informed of the terms for purchasing airline tickets before or at the time of purchase by Accessible Horizon. In this case, Accessible Horizon acts solely as an intermediary for making the reservation and processing the payment. The traveler is bound by the general terms of the organizer or the airline and international regulations in this area. Accessible Horizon is not responsible for the flight operation or for the selection of the carrier by the traveler. The traveler is responsible for selecting the carrier according to their preferences and criteria and is solely responsible for their choice. Accessible Horizon is responsible for providing the traveler with all necessary information they need for their trip. The traveler can obtain information about products and services provided by Accessible Horizon in person at the office, by email, phone calls, or through the website. Each product has its own terms and reservation process, which the traveler acknowledges at the time of booking.

The service of Accessible Horizon is considered completed when the traveler receives the reservation confirmation and the airline ticket is issued. From this point onward, the traveler enters into a direct relationship with the responsible airline carrier. In case of failure to perform or inadequate performance of the flight, the traveler should address any compensation claims directly to the carrier.

V. PAYMENT

The payment date is considered the day when the traveler makes the payment directly to Accessible Horizon or an authorized agency or when Accessible Horizon receives the payment in its transaction account. Upon registration, the traveler pays 30% of the trip price. The remaining balance must be paid at least 30 days before the trip, unless otherwise stated on the document from Accessible Horizon (contract, invoice). If the traveler fails to pay within the agreed timeframe, this is considered a cancellation of the tourist package, and the provisions regarding the cancellation of the trip apply accordingly.

The traveler is obliged to pay any difference arising from a possible calculation error on the document issued by Accessible Horizon. Accessible Horizon is obliged to return any overcharged amounts due to calculation errors. This obligation remains valid until the end of the business year.

Accessible Horizon may specify in the program that the traveler will pay for certain services to be provided on-site to a representative (e.g., “mandatory payment on-site”). In this case, Accessible Horizon does not act as the organizer or intermediary but only as an informer. The traveler must submit any complaints directly to the service provider on-site.

When a tourist package is reserved through an authorized travel agency, all provisions in this section apply to the authorized travel agency as well.

VI. PRICES

The prices of tourist packages are determined by the program and apply from the day of publication until the change. The price includes the services listed in the tourist package program. The applicable price for the traveler is the one at the time of the contract conclusion/invoice issuance.

In accordance with applicable law, Accessible Horizon may change the price after the contract has been concluded due to changes in exchange rates or changes in carrier tariffs that affect the price of the tourist package. In case of a price change, Accessible Horizon will inform the traveler or the authorized travel agency that made the reservation in writing no later than 20 (twenty) days before departure, and will issue an additional document (invoice) that must be paid by the traveler before departure.

Changes to the price due to exchange rate differences are calculated as the difference in the value of costs expressed/charged in foreign currency, using the exchange rate (1) of the foreign currency on the day the tourist package is prepared (planned price according to the offer) and (2) on the day the price change notice is issued. The exchange rate used is the one set by the Bank of Slovenia. If the price increase exceeds 8% of the tourist package price, the traveler may withdraw from the contract without being required to compensate for damages. In this case, Accessible Horizon will refund the amount paid by the traveler.

Accessible Horizon also specifies in the tourist package program an initial price based on a certain number of travelers, which can change if fewer travelers sign up. The program will specify this additional price as “mandatory supplement in case of group size from/to persons.” Upon registration, Accessible Horizon will charge the traveler the initial price of the trip. If the conditions for a price change due to “smaller group size” arise, the traveler cannot withdraw from the contract as they were informed about this at the time of registration.

VII. ARRANGEMENTS WHERE ACCESSIBLE HORIZON IS NOT THE TOUR OPERATOR

In the event that Accessible Horizon is not the tour operator, it acts as an information provider. In this case, Accessible Horizon provides the information received from the tour operator to the traveler and assists with the booking. The conditions for registration, payment, and potential cancellation of the tourist package are in accordance with the tour operator’s valid terms and conditions. It is considered that Accessible Horizon sells these types of tourist packages on behalf of and for the account of the foreign tour operator. Any complaints are handled by the traveler with the tour operator, and Accessible Horizon provides all necessary assistance in this matter.

VIII. SPECIAL SERVICES

Special services are those services not typically included in the price of the tourist package (single rooms, special dietary requirements, other optional add-ons, etc.), or those for which there are additional charges specified in the program (visas, extra fees, etc.). These services are paid for separately by the traveler unless otherwise stated in the program.

If special services are offered with a particular tourist package, the traveler should communicate their preferences at the time of registration and pay for these services along with the cost of the trip. Published prices for special services apply only when these services are ordered and paid for at the time of booking. During the trip, the traveler may pay for additional special services to the tour leader or representative of Accessible Horizon at the location where the service is provided, in the local currency, if the service is still available, according to the price valid at the location.

IX. CANCELLATION INSURANCE THROUGH INSURANCE COMPANIES (CANCELLATION FEES)

In the case that a traveler arranges cancellation insurance for the tourist trip or flight ticket with an insurance company, the traveler’s rights under the cancellation insurance are handled directly with the insurance company, according to the insurance company’s general terms and conditions. The handling of claims and the timeline for resolving claims are under the jurisdiction of the insurance company with whom the cancellation insurance was arranged.

X. TRAVELER’S CHANGES TO THE CONTRACT OR CANCELLATION OF THE TOURIST PACKAGE

The traveler has the right to request changes to the contract (e.g., name change, additional services, accommodation change, etc.) after its conclusion. Accessible Horizon is obliged to verify whether the requested changes are possible. In the case of changes to the contract at the traveler’s request, Accessible Horizon may charge the traveler an administrative fee of €20.00 for the change, unless otherwise specified in these general terms and conditions. If the change incurs additional costs, the traveler is responsible for covering these costs.

The traveler has the right to cancel the tourist package either at the agency where they booked or directly with Accessible Horizon. In the case of cancellation, Accessible Horizon is entitled to reimbursement of costs depending on the time remaining until the trip departure. In any case, Accessible Horizon will charge an administrative fee of €20.00 for the booking. Unless otherwise stated in the program, the following cancellation fees apply:

For tourist packages:

Cancellation up to 45 days before departure: 20% of the package price
Cancellation from 44 to 30 days before departure: 30% of the package price
Cancellation from 29 to 22 days before departure: 50% of the package price
Cancellation from 21 to 15 days before departure: 80% of the package price
Cancellation less than 15 days before departure: 100% of the package price

Regardless of the cancellation fees outlined above, these may vary depending on the terms and conditions set by the tour operator or business partners.

Cancellation fees may also differ if specified in the program of the tourist package or in the contract.

In case of cancellation before departure, the traveler must submit a written cancellation or sign the cancellation document provided by Accessible Horizon. If the traveler refuses to sign or confirm this document, it will be assumed that the trip has not been canceled.

During the trip, the traveler may choose to terminate the tourist package. If the traveler interrupts the trip, they are not entitled to a refund of costs or the price paid for the trip, neither partially nor in full. If the traveler changes the program during the trip or does not follow the agreed-upon program, it will be considered that the traveler has withdrawn from the contract. In this case, the traveler is responsible for any costs or damages caused by this decision. If the program change is due to the traveler’s own choice or force majeure, without any fault of Accessible Horizon, the traveler is not entitled to compensation or price reduction.

Accessible Horizon or its authorized representative has the right to refuse any individual before the trip or on the day of departure if it is assessed that the traveler may pose a risk to their health or the safety of others, or if the traveler is obviously under the influence of alcohol, drugs, or other substances. In this case, Accessible Horizon will follow the cancellation procedures.

Cancellation fees for the tourist package when Accessible Horizon is not the tour operator are determined by the general terms and conditions or other documents from the tour operator.

XI. ORGANIZER’S CHANGES TO THE PROGRAM OR CANCELLATION OF THE TRIP

Accessible Horizon reserves the right to cancel a tourist package if the minimum required number of passengers, as specified in the program, is not reached.

Accessible Horizon will notify the traveler about the contract withdrawal if the minimum number of passengers is not met, no later than:

21 days before the start of the tourist package, if it lasts more than 6 days,
14 days before the start of the tourist package, if it lasts 6 or less days

In cases where Accessible Horizon explicitly guarantees departure in writing, it cannot cancel the tourist package unless fewer passengers than the minimum number required in the program have booked.

Accessible Horizon reserves the right to fully or partially withdraw from the contract if extraordinary circumstances occur before or during the program that could not have been expected, avoided, or prevented, and which would justify not concluding the contract if they had been known at the time of its conclusion.

Accessible Horizon may cancel the contract or withdraw from it and demand compensation from the traveler if the traveler violates the contract, especially if the traveler knowingly provided false information about the number of passengers or their ages and abilities to travel, or if changes occurred during the trip and the traveler failed to notify Accessible Horizon. Accessible Horizon reserves the right (and is not responsible) for changes to the departure date and time or for the cancellation of the tourist package due to changes in the airline’s schedule or force majeure, as well as the right to alter the travel direction if travel conditions change (new schedule, unstable situation in the destination country, natural disasters, or other unforeseen reasons that Accessible Horizon cannot influence), without special compensation and in accordance with applicable passenger transport regulations.

The responsibility of Accessible Horizon is limited to the non-implementation of a part of the program that involves appropriate material costs. Accessible Horizon is not responsible for damages resulting from delays, cancellations, or changes in transportation or means of transport.

In the case that Accessible Horizon cancels the tourist package, the traveler is entitled to a full refund of the package price. Accessible Horizon will immediately inform the traveler of any subsequent program changes.

If the conditions at the destination prevent Accessible Horizon from accommodating the traveler in the booked facility, the traveler may be accommodated in a different property of the same or higher category in the same area.

XII. RESPONSIBILITIES OF THE TRAVEL ORGANIZER

The traveler must promptly notify Accessible Horizon of any inconsistencies they observe during the execution of the travel services included in the package travel contract, taking into account all circumstances of the case.

If a particular travel service is not provided according to the package travel contract, Accessible Horizon will resolve the inconsistency, unless:

It is not possible, or
It causes disproportionate costs, considering the extent of the inconsistency and the value of the travel services where the inconsistency occurred.

If Accessible Horizon does not resolve the inconsistency within a reasonable time set by the traveler, the traveler may, unless otherwise specified in the previous paragraph, correct the inconsistency themselves and request reimbursement for any costs incurred. Before a traveler does so, Accessible Horizon needs to be informed and agree to the traveler’s actions. The traveler is not required to set a reasonable time for correcting the inconsistency if the inconsistency requires immediate action or if Accessible Horizon refuses to correct it.

Liability

Fully accessible accommodation and/or adapted transport is not readily available throughout many countries. Accessible Horizon endeavors to offer facilities that are as acceptable as possible. Accessible Horizon will provide as many details as possible of all accommodations, venues, and transport facilities available on-site. Accessible Horizon is not liable for erroneous details and/or lack of details provided by third-party suppliers.

Accessible Horizon is not liable for lack of pre-booking information regarding access problems that might limit enjoyment of the sites booked. Accessible Horizon is not liable for any bodily injury, property damage, or financial loss. Accessible Horizon is not liable for additional expenses not specified as included in the tour costs. Accessible Horizon is not liable for additional expenses the counterparty may incur as a result of circumstances beyond Accessible Horizon’s control. Accessible Horizon reserves the right to make route modifications as necessary to improve a tour or excursion’s quality, to accommodate prevailing weather conditions, and/or the comfort and well-being of guests.

The liability of Accessible Horizon for damage or loss due to the inaccessibility of its websites, as well as for damage or loss caused by downtime, is excluded. Any liability of Accessible Horizon due to an attributable breach in the performance of the agreement, or for any other reason, expressly including any breach in the performance of a warranty obligation agreed with the counterparty, is excluded, with the exception of the provisions in the following paragraph.

The liability of Accessible Horizon for direct damage or loss is limited per case to the cost of the services provided. The liability of Accessible Horizon for indirect damage or loss, including but not limited to consequential damage, loss of profits, loss of savings, reduced goodwill, loss due to business interruption, loss resulting from claims by customers of the counterparty, loss associated with the use of third-party goods, materials, or software prescribed by the counterparty to Accessible Horizon, supplied materials, and loss associated with hiring subcontractors prescribed by the counterparty to Accessible Horizon is excluded. The liability of Accessible Horizon for bodily injury, damage, destruction, or loss of data or documents is likewise excluded.

The exclusions and restrictions of Accessible Horizon’s liability, as described in the previous paragraphs of this article, do not in any way affect the other exclusions and limitations of Accessible Horizon’s liability under these terms and conditions. The exclusions and limitations referred to in this article cease to exist if and insofar as the damage or loss has been caused by the intentional acts or willful recklessness of Accessible Horizon’s management.

The liability of Accessible Horizon due to an attributable breach in the performance of the agreement will only arise if Accessible Horizon has acted intentionally or with willful recklessness, the counterparty has immediately given Accessible Horizon a notice of default in writing stipulating a reasonable period for remedying the breach, and Accessible Horizon remains in attributable breach of its obligations even after that period. The notice of default must contain as complete and detailed a description of the breach as possible to enable Accessible Horizon to respond adequately.

In order for there to be any right to compensation, for any reason whatsoever, the counterparty must always have reported the damage as soon as possible after it occurred to Accessible Horizon in writing. Any claim to compensation against Accessible Horizon will lapse after the end of the running business year.

The provisions of this article, as well as all other limitations and exclusions of liability mentioned in these terms and conditions, also apply in favor of all natural and/or legal persons engaged by Accessible Horizon in the performance of the agreement.

To the extent permitted by applicable law, Accessible Horizon disclaims all warranties and representations (whether express or implied) as to the accuracy of any information contained on its website. Accessible Horizon does not guarantee that the information and/or products or services it provides are fault-free and does not accept liability for any errors or omissions. Accessible Horizon does not give any warranty that its website is free from viruses or anything else, which may have a harmful effect on any technology. Accessible Horizon makes no representation whatsoever regarding the content of any other websites, which you may access through its website and/or links or information provided by Accessible Horizon. A link to another website does not mean that Accessible Horizon endorses or accepts any responsibility for the content or use of such a website.

When the counterparty enters into an agreement with Accessible Horizon, it is deemed to have given Accessible Horizon permission to take photographs and/or record videos of tours and services for marketing purposes, without any financial remuneration being due to the counterparty.

XIII. TRAVELER RIGHTS IN CASE OF NON-CONFORMITY

The traveler is entitled to a proportional price reduction for each period in which there was a non-conformity with the package travel contract, unless Accessible Horizon proves that the non-conformity was caused by the traveler.

The traveler has the right to be reimbursed for any damages resulting from non-conformities with the contract, unless Accessible Horizon proves that:

The non-conformity was caused by the traveler;
The non-conformity was caused by a third party not related to providing the travel services included in the contract, and the non-conformity was unforeseeable or unavoidable;
The non-conformity was due to unavoidable and extraordinary circumstances.

The amount of monetary compensation for damage caused by non-conformity with the contract is limited to the total price of the tourist package.

XIV. TRAVEL DOCUMENTS
The passenger must have a valid passport or another valid document that allows entry into the country they are traveling to or through. The passenger is responsible for ensuring that the travel document remains valid for the duration of the trip. The validity of the document is considered on the LAST day of the trip! Accessible Horizon is not responsible for any inconveniences or forced interruption of the passenger’s trip due to issues related to travel documents.

The passenger is responsible for obtaining any necessary visas for the countries they are visiting. If the passenger fails to do so, Accessible Horizon will act in accordance with the cancellation policies outlined for the tourist package. In the case where Accessible Horizon is assisting with visa arrangements, it does not guarantee the success of obtaining the visa. Accessible Horizon does not refund visa acquisition costs. If the passenger is denied entry into a country or faces other obstacles, the passenger bears all associated costs. The passenger is considered responsible for arranging their own visa if they fail to provide all required documents to Accessible Horizon within the designated timeframe, regardless of any prior payments for document processing.

Due to international travel requirements (air, sea, bus, etc.), the passenger must provide all necessary information about all participants at the time of registration. This information must match the official documents the participants are required to carry according to border-crossing regulations and applicable foreign laws. In the event of incorrect information causing delays, additional costs, or trip interruptions for other travelers, the passenger will be responsible for all resulting expenses.

If the passenger loses their documents during travel or if they are stolen, and these documents are necessary to continue the journey or return home, the passenger must replace them at their own expense. In the event that the passenger must interrupt the tour package due to lost or stolen documents, they are not entitled to any refund or compensation for the travel package.

XV. TRAVEL DOCUMENTATION AND HEALTH INSURANCE

The counterparty is solely responsible for being in possession of a valid passport, visa permits, vaccination and other medical certificates, as well as all other travel documents, including traveler’s cheques and sufficient funds to support themselves where applicable. Accessible Horizon is not liable should the counterparty, for whatever reason, be refused entry into any country.

The counterparty is required to make arrangements for adequate travel insurance that covers at least the following: flights not departing on time, late arrivals for cruise departure, non-docking causing loss of prepaid tours, baggage loss and/or damage, medical treatment, injury, death, etc. Comprehensive insurance for travel, medical expenses, baggage, money, and cancellation is compulsory for all bookings. Accessible Horizon reserves the right to request proof of insurance at any time during the booking process. The counterparty acknowledges that it is responsible for arranging its own insurance.

It is the responsibility of the counterparty to ensure that their personal caregiver is registered with an association for the disabled in their country. Accessible Horizon accepts no responsibility for care or lack of care given to the counterparty during the tour. Guides and service providers will not double as caregivers at any time, for whatever reason.

Travel Insurance

By agreeing to travel with Accessible Horizon, every client confirms that they have valid travel insurance, which includes both health and travel coverage as written above, for the duration of their trip as well as arriving and departing from the destination. While we strongly recommend obtaining an extended version of travel insurance that covers additional unforeseen circumstances, having basic travel insurance is mandatory.

Accessible Horizon assumes no responsibility for clients who fail to disclose the absence of valid travel insurance or provide false information regarding their insurance status. Furthermore, we are not liable for any costs, damages, injuries or inconveniences resulting from a client’s lack of adequate travel insurance or their failure to comply with this requirement. Each client is solely responsible for ensuring they are adequately insured before commencing their journey.

XVI. CUSTOMS AND CURRENCY REGULATIONS
The passenger must comply with the customs and currency regulations of the Republic of Slovenia, as well as those of all other countries they are traveling to or through. If the passenger cannot continue the journey due to non-compliance with regulations, they bear all consequences and costs related to this, both for themselves and for all other passengers.

XVII. LUGGAGE
Accessible Horizon is not responsible for the transport, theft, or damage to the passenger’s luggage or other personal belongings, valuables, or documents from accommodations (hotel rooms, apartments, etc.) or transportation (airplanes, buses, ships, etc.). The passenger must report any lost or damaged luggage directly to the carrier or hotel. Special luggage must be notified at the time of registration, and the passenger is required to pay the carrier according to their policies unless otherwise specified in the travel package program. The passenger bears all costs or damages that may arise from this.

XVIII. INFORMATION
The information provided by the registration office is not more binding on Accessible Horizon than the information outlined in the program or offer. In case of doubt, the valid written offer, invoice, and travel agreement, written information, or written explanation are considered definitive.

XIX. COMPLAINTS OR OBJECTIONS
The passenger must report any irregularities to a representative of Accessible Horizon on-site, as they occur. If a complaint could have been resolved on-site (for example, regarding cleanliness, room equipment, location, etc.), and the passenger does not notify the representative of the agency, it will be assumed that the passenger agrees to the service as provided, and they will lose the right to submit any later complaints. The passenger may submit a written complaint within two months from the day the service was improperly rendered; otherwise, Accessible Horizon will not process the complaint. The complaint must be substantiated. Therefore, the passenger should provide relevant evidence and/or a certificate from the hotelier, carrier, or other relevant party regarding the actual condition on which the complaint is based.

Accessible Horizon is required to respond in writing to the complaint within 8 days of receipt. If the issue is simple and undisputed, Accessible Horizon must address the complaint favorably. If the issue is complex, Accessible Horizon must investigate all circumstances leading to the complaint. Until Accessible Horizon makes a decision on the complaint, the passenger agrees not to involve any third parties, judicial authorities, or the media.

Regardless of the complaint, the passenger must settle any outstanding obligations according to the issued invoices for services rendered, and any compensation will be paid after the complaint process is completed.

XX. DATA USE
Accessible Horizon protects all obtained passenger data in accordance with the Personal Data Protection Act. Accessible Horizon processes all collected data in compliance with the Privacy Policy, available at www.accessiblehorizon.com.

XXI. FINAL PROVISIONS
Accessible Horizon does not recognize any alternative dispute resolution provider as competent for resolving any disputes regarding the passenger’s claims related to the trip. In the event of a dispute between the parties, the competent court will apply.